Carriage & Returns

Your consignment

Your order will generally be dispatched within 24 hrs after receipt of payment and will be shipped using an overnight courier that offers tracking and drop-off with signature.

If you prefer delivery without a signature, please inform us in the comment box at checkout.

The person who signs for the delivery has to be at least 18 years of age and could be asked for a recognised form of identity as proof of age.

Delivery fees include handling and packing as well as courier costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment.

Your package will be dispatched using a special walk through fragile service to protect your wine.

Boxes are amply sized and your items are well-protected.

Returns Policy & Your Rights Under The Consumer Protection (Distance Selling) Regulations 2000 and The Electronic Commerce Regulations (EC Directive) Regulations 2002, you are entitled to a 7 day Cooling Off Period and may cancel your contract with us (C2C Wines) within 7 days of receipt of your wine or other goods ordered.

Should you wish to cancel your contract, you must contact us within this period.

Please note that the wine or goods purchased must be returned at your own expense, unopened in its original packaging and that you are liable for any damage caused between receipt of the wine and its return.



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